FAQs

How do I get a quote?

To get a quote, kindly contact us on 031 110 0370 or send an email to hello@choiceinsurance.co.za

How do I claim?

Step 1 – Notify us

To start the claim process, please notify us on 031 110 0370 or send an email to hello@choiceinsurance.co.za

Step 2 – Notify the SAPS

All vehicle accidents must be reported to the South African police service as you will need a case number for your claim.

Any claim for an act of crime such as a vehicle hi-jack or burglary at your residence must be reported to the South African police service as you will need a case number for your claim.

Step 3 – Complete the claim form & send supporting documents

We will send you a claim form to complete and request certain supporting documents, depending on the nature of the claim.

Step 3: The claim will be submitted to the insurer 

After the documentation has been received, we will process and submit your claim to your insurer.  (An insurance assessor will be appointed if required)

I was involved in an accident, what must I do?

Check if you or any other passengers require any medical assistance and if so, contact an ambulance.

Collect all the contact details of other parties or eyewitnesses on the scene.

Take photos of their drivers licenses and pictures of the accident.

If you require the vehicle to be towed, please contact us to arrange towing.

Initiate a claim through any of our claim options.

What is the emergency contact number for my insurer?

Please confirm your insurer below:

Hollard – 0860 321 3279

Santam (CLC) – 010 271 3023

What insurance products does Choice offer?

We offer insurance products for your house (including your home contents and moveable assets as well as building fixtures and fittings such as geysers, gate motors, intercoms, aircons and satellite dishes); your ride (extended motor plans and 24/7 emergency insurance products available) and your stuff (such as your cell phone and wedding ring). To find out more contact us on 031 110 0370 or send an email to hello@choiceinsurance.co.za

My current insurance company has increased my premium, how can I get a lower premium?

Contact us today to get a free comparison. You can check whether your rate is comparable to the lowest rate available from our database of different insurance companies. If you find that your rate is lower, that means you’re paying a fair price for your insurance. If your rate is higher, we suggest that you make the switch to Choice Insurance.

Is there a fee for getting an insurance quote?

No. To ensure that you are not overpaying insurance for your house, ride and stuff, we offer free quotes for you to compare your rate to the lowest rate available from our database of insurance companies.

How do I get hold of Choice Insurance Brokers?

You can contact us on 031 110 0370 or send an email to hello@choiceinsurance.co.za